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We aim to frequently update our website. If there is something that we have missed we would like to hear from you. Please do not submit any personal details such as email addresses or telephone numbers.

Hours of business
Our typical days work begins at 9am up until 3pm Monday to Friday. On very busy day we work as late as 6pm.

Order processing
We aim to have all orders packed and ready for posting before 3.10pm week days. Orders placed with cleared payments before 3pm will be posted same day. Last year we had no more than 5 missed sameday posting due to unforeseen circumstances. If we receive a high number of orders over the weekend you may find you have been sent a dispatch email over the week. By marking your order as dispatched we can ensure the stock has been allocated successfully.

Emails
We aim to reply to all emails within 12 hours. If you have not had a reply within 48hours we may have not received your email or it has been deleted by our spam filter. Using our contact form will bypass any filters we have in place. When our day work has been too busy we may catch up on emails late that evening.

Delivery
Over 90% of orders under 4kg in weight are posted via Royal Mail 1st class. We may use City Link Next day or Hermes 3-5 day delivery service if stated.

 

Customer Accounts
Accounts created before the 13th Feb 2010 were discarded.

Privacy
We do not sell, transmit, or share any customer details with any third party. This is our promise.

 

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